Courses - Diploma of Tourism
Tourism is a specialist field that offers the chance to work with a variety of people in locations across the world. Our graduates find the programme challenging, but it is also designed to be invigorating, enjoyable and fun.
As a travel consultant you will be putting together itineraries for people travelling across the country or across the globe. You could be involved in air, sea or land transport, tracking down the very best ways to see the world whether your client is involved in business or pleasure.
Our Diploma of Tourism provides you with the practical skills to advise travellers and the operational skills to manage a travel outlet. You will learn diverse tasks such itinerary preparation, guiding, organising venues, dealing with financial transactions and making bookings.
In only one year you will have completed your study and be employable in one of the fastest growing industries. This Diploma was designed by the Australian Travel Training Review Panel (ATTRP) and is nationally accredited and recognised.
As tourism is a service industry, you will need to be interested in people and keen to find ways to make their dreams come true. It is important that you have the maturity to keep your head when things do not go according to plan and that you can adopt a flexible but thorough approach.
This industry is ruled by deadlines and details - so you will need to be very organised and efficient with your time. It goes without saying that you will need a personal interest in the different countries, cultures, landmarks and people around Australia and across the world.
Whether you have just left school or a seeking a new direction in life, the Diploma of Tourism is one of constant change. It is never boring, often frustrating, nearly always exciting and constantly challenging. It takes a lot from you, but rewards you in so many ways.
COURSE REQUIREMENTS
- Completion of Year 10 or equivalent/mature age entry
- Appropriate references
- Must be able to read, comprehend, and write complex information in English
- Personal interview (if under 18 years of age with a parent/guardian preferred)
- Successful completion of language, literacy and numeracy assessment
THE SUCCESSFUL PERSON IN TOURISM
- Is totally passionate about all aspects of the industry
- Has the desire to travel the world
- Is prepared to work long hours and be happy doing so
- Has the best interests of others at heart
- Has a genuine desire to exceed customer expectations
- Is excited by change
- Interacts well with people from all walks of life and all age groups
THE QUALITIES OF A SUCCESFUL TOURISM STUDENT
- Excellent communication skills
- Product knowledge
- Sales knowledge
- The ability to make the complicated simple
- Patience
- Initiative
- Organisational skills
- Computer literacy
- Flexibility
- Friendliness
- Empathy
- Attention to detail
- Sensitivity
- A good sense of humour
EMPLOYMENT OPPORTUNITIES
The Diploma of Tourism reflects the role of the travel advisor and manager.
Job titles may include:
- Retail Agency Travel Consultant (Domestic)
- Retail Agency Travel Consultant (International)
- Professional Conference Organiser (PCO)
- Events Co-ordinator (Club or Resort)
- Wholesale reservations
- Airline ground staff
Whilst the main thrust of this diploma leans towards the travel industry, your qualification provides a pathway to conference organisation, tour guiding, basic event management and wedding planning. These are examples of the diverse employment opportunities past students received from this Diploma.
Our Tourism trainer has an abundance of industry professionals and agency owners who specifically contact the College when job vacancies occur. A professional qualification is regarded as almost essential to gain employment in these competitive times and the College is proud of making its graduates genuinely “job ready”!
Can you afford not to join us?
COURSE OVERVIEW
This is an indication of the topic areas covered in the Diploma of Tourism:
World Geography
Most of our afternoons are spent studying the geography, culture and tourist highlights of most countries of the world. Included in this is a study of many brochures and assignments include itinerary planning and delivering the finished product to the client.Domestic and International Fares
We study those that are relevant to today’s industry both those that are “published” and those that can be found on line.Tour Guiding
We have an excursion that allows the students to perform an on-site tour guiding experience by providing a tour commentary that is sometimes witnessed by the general publicMystery Shopper
Emphasis is placed on the necessity of good customer service and this unit includes a study of the standard of customer service currently offered by the local tourism industry.OHS, legal and legislative issues related to Tourism
These important areas are covered thoroughly and the students will receive a basic grounding in all aspects that will become relevant upon employment.MYOB
This covers all the financial core subjects within the Diploma of Tourism.
Units of Competencies
Unit Code
Unit Title – Core (Certificate III)
BSBCMN205A
Use business technology
SITXOHS001A
Follow health, safety and security procedures SITXADM001A Perform office procedures SITXCOM004A Communicate on the telephone BSBCMN306A Produce business documents Unit Title – Core (Certificate Diploma) SITTIND001A Develop and update tourism industry knowledge SITXADM003A Write business documents SITXCCS003A Manage quality customer service
SITXCOM001A Work with colleagues and customers SITXCOM002A Work in a socially diverse environment SITXCOM003A Deal with conflict situations SITXFIN003A Interpret financial information SITXFIN004A Manage finances within a budget SITXFIN005A
Prepare and monitor budgets
SITXGLC001A
Develop and update legal knowledge required for business compliance SITXHRM005A
Lead and manage people
SITXMGT006A Establish and conduct business relationships SITXOHS004A Implement and monitor workplace health, safety and security practices Specialisation Group A - Operations SITXHRM001A Coach others in job skills SITXMGT001A Monitor work operations SITXMGT002A Develop and implement operational plans SITXOHS003A Identify hazards, and assess and control safety risks Specialisation Group B - Marketing SITTPPD001A Research, assess and develop tourism products SITTPPD002A Research tourism data SITXMPR004A Coordinate marketing activities SITXMPR005A Develop and manage marketing strategies
Elective Units Diploma Level SITXFIN002A Maintain financial records SITXFIN006A Obtain and manage sponsorship BSBADM304A Design and develop text documents BSBADM308A Process payroll BSBADM309A Process accounts payable and receivable BSBADM310A Maintain a general ledger BSBADM408A Prepare financial reports BSBADM505A Manage payroll SITXADM004A Plan and manage meetings SITXCOM005A Make presentations SITXEVT008A Plan and develop event proposals and bids SITXEVT014A Develop conference programs HLTFA301B Apply first aid SITTTSL001A Operate an online information system SITTTSL002A Access and interpret product information SITTTSL003A Source and provide international destination information and advice SITTTSL004A Source and provide Australian destination information and advice SITTTSL005A Sell tourism products and services SITTTSL006A Prepare quotations SITTTSL008A Book and coordinate supplier services SITTTSL009A Process travel-related documentation SITTTSL010A Control reservations or operations using a computerised system SITTTSL012A Construct domestic airfares SITTTSL013A Construct normal international airfares SITTTSL014A Construct promotional international airfares SITTGDE001A Work as a guide SITTGDE006A Prepare and present tour commentaries or activities SITXMPR002A Create a promotional display or stand By the end of this Diploma, if you have put in your share of hard work, you will be job ready! Just as the Australian Federation of Travel Agents (AFTA) put it; “Without a travel agent you’re on your own”.Qualification attained on successful completion: Diploma
Qualification attained on partial completion: Certificate or Statement of Attainment