Courses - Certificate III Tourism
(International Retail Travel Sales)
Tourism is a specialist field that offers the chance to work with a variety of people in locations across the world. Our graduates find the program challenging, but it is also designed to be invigorating, enjoyable and fun.
As a travel consultant you will be putting together itineraries for people travelling across the country
or across the globe. You could be involved in air, sea or land transport, tracking down the very best ways
to see the world
whether your client is involved in business or pleasure.
Our Certificate III Tourism Retail Travel Sales provides you with the practical skills to advise travellers and the operational skills to advise travellers and manage a travel outlet. You will learn diverse tasks such as ticketing, guiding, organising venues, dealing with financial transactions and making bookings.
In only one year you will have completed your study and be employable in one of the fastest growing industries. This Certificate level qualification was designed by the Australian Travel Training Review Panel (ATTRP) and is nationally accredited and recognised.
As tourism is a service industry, you will need to be interested in people and keen to find ways to make their dreams come true. It is important that you have the maturity to keep your head when things do not go according to plan and that you can adopt a flexible but thorough approach.
This industry is ruled by deadlines and details - so you will need to be very organised and efficient with your time. It goes without saying that you will need a personal interest in the different countries, cultures, landmarks and people around Australia and across the world.
Whether you have just left school or a seeking a new direction in life, our Tourism qualification is one of constant change. It is never boring, often frustrating, nearly always exciting and constantly challenging. It takes a lot from you, but rewards you in so many ways.
COURSE REQUIREMENTS
- Completion of Year 10 or equivalent/mature age entry
- Appropriate references
- Must be able to read, comprehend, and write complex information in English
- Personal interview (if under 18 years of age with a parent/guardian preferred)
- Successful completion of language, literacy and numeracy assessment
THE SUCCESSFUL PERSON IN TOURISM
- Totally passionate about all aspects of the industry
- Has the desire to travel the world
- Is prepared to work long hours and be happy doing so
- Has the best interests of others at heart
- Has a genuine desire to exceed customer expectations
- Is excited by change
- Interacts well with people from all walks of life and all age groups
THE QUALITIES OF A SUCCESFUL TOURISM STUDENT
- Excellent communication skills
- Product knowledge
- Sales knowledge
- The ability to make the complicated simple
- Patience
- Initiative
- Organisational skills
- Computer literacy
- Flexibility
- Friendliness
- Empathy
- Attention to detail
- Sensitivity
- A good sense of humour
EMPLOYMENT OPPORTUNITIES
The Certificate III Tourism (International Retail Travel Sales) reflects the role of the travel advisor and manager. Job titles may include:
- Mobile travel consultant
- Travel consultant
- Tour desk consultant
- International travel consultant
- Leisure consultant
- Corporate leisure consultant
- Corporate consultant
Whilst the main thrust of this qualification leans towards the travel industry, your qualification provides a pathway to conference organisation, tour guiding, basic event management and wedding planning.
Our Tourism trainer has an abundance of industry professionals and agency owners who specifically contact the College when job vacancies occur. A professional qualification is regarded as almost essential to gain employment in these competitive times and the College is proud of making its graduates genuinely “job ready”!
Can you afford not to join us?
COURSE OVERVIEW
This is an indication of the topic areas covered in the Certificate III Tourism (International Retail Travel Sales)
- Computerised Reservations System Training – Galileo
- This gives you details of every flight worldwide as well as care hire and hotel reservations throughout the world.
- This gives you details of every flight worldwide as well as care hire and hotel reservations throughout the world.
- World Geography
- Most of our afternoons are spent studying the geography, culture and tourist highlights of most countries of the world. Included in this is a study of many brochures and assignments include itinerary and delivering the finished product to the client.
- Most of our afternoons are spent studying the geography, culture and tourist highlights of most countries of the world. Included in this is a study of many brochures and assignments include itinerary and delivering the finished product to the client.
- Domestic and International Fares
- We study those that are relevant to today’s industry both those that are “published” and those that can be found on line.
- We study those that are relevant to today’s industry both those that are “published” and those that can be found on line.
- Tour Guiding
- We have an excursion that allows the students to perform an on-site tour guiding experience by providing a tour commentary that is sometimes witnessed by the general public
- We have an excursion that allows the students to perform an on-site tour guiding experience by providing a tour commentary that is sometimes witnessed by the general public
- Mystery Shopper
- Emphasis is placed on the necessity of good customer service and this unit includes a study of the standard of customer service currently offered by the local tourism industry.
- Emphasis is placed on the necessity of good customer service and this unit includes a study of the standard of customer service currently offered by the local tourism industry.
- OHS, Legal and Legislative Issues Related to Tourism
- These important areas are covered thoroughly and the students will receive a basic grounding in all aspects that will become relevant upon employment.
- These important areas are covered thoroughly and the students will receive a basic grounding in all aspects that will become relevant upon employment.
- MYOB
- This covers all the financial core subjects within the Diploma of Tourism.
Units of Competencies
Unit Code |
Unit Title – Core |
| SITTIND001A | Develop and update tourism industry knowledge |
| SITTTSL001A | Operate an online information system |
| SITTTSL002A | Access and interpret product information |
| SITTTSL004A | Source and provide Australian destination information and advice |
| SITTTSL005A | Sell tourism products and services |
| SITTTSL006A | Prepare quotations |
| SITTTSL008A | Book and coordinate supplier services |
| SITTTSL009A | Process travel-related documentation |
| SITTTSL010A | Control reservations or operations using a computerised system |
| SITXADM001A | Perform office procedures |
| SITXCOM001A | Work with colleagues and customers |
| SITXCOM002A | Work in a socially diverse environment |
| SITXCOM004A | Communicate on the telephone |
| SITXOHS001A | Follow health, safety and security procedures |
| BSBCMN205A | Use business technology |
| BSBCMN306A | Produce business documents |
| Specialisation Group A - International | |
| SITTTSL003A | Source and provide international destination information and advice |
| SITTTSL013A | Construct normal international airfares |
| SITTTSL014A | Construct promotional international airfares |
|
Elective Units |
| SITXMPR002A | Create a promotional display or stand |
| SITXMPR004A | Coordinate marketing activities |
| SITTPPD002A | Research tourism data |
| SITTPPD003A | Source and package tourism products |
Qualification attained on successful completion: Certificate III Tourism (International Retail Travel Sales)
Qualification attained on partial completion: Certificate or Statement of Attainment
By the end of this Certificate, if you have put in your share of hard work, you will be job ready!
Just as the Australian Federation of Travel Agents (AFTA) put it; “Without a travel agent you’re on your own”.