Courses - Diploma of Business Administration
Are you are considering a career within the Business Services Industry?
Is this you?
- Are your extremely organised?
- Do you enjoy a challenge?
- Do you consider customer service as important?
- Do you have an interest in computer applications?
- Do you have the ability to turn bullet points into sentences?
- Do you love innovation in the workplace?
The answers to the following questions will most likely be………… YES THIS IS ME!!!
Business Administration
The training provided by Advanced Careers College is directly related to immediate job opportunities and also directed towards the acquisition of durable and recognised skills for the labour market.
At the completion of this course, students will possess the qualifications necessary to hold positions such as senior executive assistant, office manager/supervisor, business administrator.
A hands-on approach is given to all training, utilising competency based training and proven learning strategies. Units used in this program have been approved by NSW VETAB (Vocational education and Training Accreditation Board) and will include units from the revised National Training Package for Business Services. The completion of this qualification will enable you gain credit towards other business qualifications.
COURSE REQUIREMENTS
- Completion of Year 12 or equivalent/mature age entry
- An interest in all office administration procedures
- Appropriate references
- Must be able to read, comprehend, and write complex information in English
- Personal interview (if under 18 years old with a parent/guardian preferred)
- Successful completion of literacy/numeracy assessment
EMPLOYMENT OPPORTUNITIES
Depending on what level you complete, students who have successfully completed certificate levels up to a diploma can work in the following areas as Office Manager, Business Administrator, Senior Executive Assistant:
- Any private business area
- All government/State and Commonwealth business sectors
- Banks/Building Societies
- A lead into specialty fields
- Private/Personal use
- Administration Manager
- General office Manager
- Office Manager
This is a national qualification that can be transferred anywhere in Australia.
Course Overview
- Certificate II Business subjects covered in Diploma
- Customer Service
- OHS
- Information Management
- Communication skills
- Introductory computing skills
- Basic office skills
- Certificate III Business Administration subjects covered in Diploma
- OHS
- Financial control – MYOB payroll and account keeping
- Intermediate computing skills
- Time management
- Customer complaints and service
- Keyboarding, accuracy and speed testing (optional)
- Certificate IV Business Administration subjects covered in Diploma
- Meetings, schedule planning and business travel planning
- Advanced computing skills
- OHS
- Customer Service strategies co ordinate
- Presentation by students
- Research and present information
- Diploma subjects
- Management of payroll
- Management of meetings
- Management of conferences
- Management of information systems
- Management of business documents
- Management of staff performance
- Management of customer service
- Management of professional development
- Additional Focus areas within this qualification
- Resume writing skills
- Interviewee skills
- Interviewer skills
- Introductory Public speaking
- Work Experience
It is a requirement of this qualification that all students complete 1 week work experience within the Business Services industry. It is recommended that each student find their own placement, with the support of their trainer. All diploma students will attend work experience the same week. Each student will be visited in the workplace by their trainer of Head of Faculty. An evaluation will be completed by both the student and the manager of the placement organisation.
Units of Competencies
To enable you to leave with a full and comprehensive knowledge and skills pertinent to this industry, you will commence your study learning and polishing your skills at Certificate II level, progress to Certificate III level, strengthen your skills at Certificate IV level, to enable you to consolidate your skills in Diploma level. The units that you will be studying are listed here for your progression through the program.
CERTIFICATE II BUSINESS
Unit Code |
Unit Title – Core |
BSBOHS201A |
Participate in OHS processes
|
| Unit Title - Elective Units | |
| BSBCUS201A | Customer Service - Deliver a service to customers |
| BSBIND201A | Industry Context - Work effectively in a business environment |
| BSBINM201A | Information Management - Process and maintain workplace information |
| BSBINM202A | Information Management - Handle mail |
| BSBINN201A | Innovation - Contribute to workplace innovation |
| BSBCMM201A | Interpersonal Communication - Communicate in the workplace |
| BSBITU201A | IT Use - Produce simple word processed documents |
| BSBITU202A | IT Use - Create and use spreadsheets |
| BSBITU203A | IT Use - Communicate electronically |
| BSBWOR202A | IT Use - Organise and complete daily work activities |
| BSBWOR203A | IT Use - Work effectively with others |
CERTIFICATE III BUSINESS ADMINISTRATION
Unit Code |
Unit Title – Core |
BSBOHS201A |
Participate in OHS processes
|
| Unit Title - Elective Units | |
| BSBFIA302A | Process payroll |
| BSBFIA303A | Process accounts payable and receivable |
| BSBFIA304A | Maintain a general ledger |
| BSBADM307B | Organise schedules |
| BSBITU302A | Create electronic presentations |
| BSBITU303A | Design and produce text documents |
| BSBITU304A | Produce spreadsheets |
| BSBITU306A | Design and produce business documents |
| BSBWRT301A | Write simple documents |
| BSBWOR204A | Use business technology |
| BSBCUS301A | Deliver and monitor a service to customers |
| BSBCMM301A | Process customer complaints |
| BSBITU301A | Create and use databases |
| BSBWOR301A | Organise personal work priorities and development |
| BSBITU307A | Develop keyboarding speed and accuracy (optional) |
CERTIFICATE IV BUSINESS ADMINISTRATION
Unit Code |
Unit Title – Core |
BSBADM405B |
Organise meetings |
| BSBADM406B | Organise business travel |
| BSBITU401A | Design and develop complex text documents |
| BSBITU402A | Develop and use complex spreadsheets |
| SBITA401A | Design databases
|
| Unit Title - Elective Units | |
| BSBCUS401A | Coordinate implementation of customer service strategies |
| BSBCUS402A | Address customer needs |
| BSBCMM401A | Make a presentation |
| BSBOHS407A | Monitor a safe workplace |
| BSBRES401A | Analyse and present research information |
DIPLOMA OF BUSINESS ADMINISTRATION
Unit Code |
Core Units (Financial Managment) |
BSBFIM502A |
Manage payroll
|
| Core Units (General Administration) | |
| BSBADM502B | Manage meetings |
| BSBADM503B | Plan and manage conferences |
| BSBADM504B | Plan or review administration systems |
| BSBADM506B | Manage business document design and development |
Elective Units (minimum 3)
|
|
| BSBMGT502B | Manage people performance |
| BSBCUS501A | Manage quality customer service |
| BSBWOR501A | Manage personal work priorities and professional development |
| BSBWOR502A | Ensure team effectiveness |
If you would like to develop specific skills in marketing, advertising, sales, legal administration, communications or anything else of interest to you that is within the Business Services Training Package, arrange to speak with your Head of Faculty. These units of competencies may be arranged for you as additional work to be completed within the guidelines of Correspondence Learning.
Qualification attained on successful completion: Diploma, incorporating Certificate IV, Certificate III, Certificate II
Qualification attained on partial completion: Statement of Attainment